Privacy Policy

Welcome to Ouma Flexible Packaging ("Ouma," "we," "us," or "our"). We operate as a leading flexible packaging manufacturer headquartered in Nansha District, Guangzhou, China, serving clients worldwide in both the food and non-food industries.

This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website, email communications, and business interactions. By accessing our website or engaging with our services, you acknowledge that you have read and understood this policy.

If you have any questions or concerns about our practices, please contact us at the details provided at the end of this document.

We use the information we collect for the following legitimate business purposes:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• A
  Service Providers: Trusted third-party vendors who assist us in operating our business, such as logistics partners (freight forwarders, couriers), payment processors, and IT service providers. These parties are bound by confidentiality obligations.
• B
  Regulatory Authorities: When required by law, court order, or governmental regulation, including customs and trade compliance authorities in China and the destination country.
• C
  Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
• D
  With Your Consent: Any other sharing will only occur with your explicit prior consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Our general retention periods are:

• Customer & order records: Retained for a minimum of 7 years to comply with Chinese accounting and tax regulations.
• Inquiry & quote records: Retained for up to 3 years to support follow-up communications and dispute resolution.
• Marketing subscription data: Retained until you unsubscribe or withdraw consent.
• Website analytics data: Typically anonymized or deleted after 26 months.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Access controls limiting data access to authorized personnel only
• Regular security assessments of our systems and infrastructure
• Confidentiality agreements with all staff and third-party partners who handle personal data

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use secure communication channels when sharing sensitive business or design information.

As a China-based manufacturer serving global clients, your personal information may be processed and stored in the People's Republic of China. We handle all cross-border data transfers in accordance with China's Personal Information Protection Law (PIPL) and applicable regulations in your jurisdiction.

For customers in the European Economic Area (EEA) or the United Kingdom, we ensure that any transfer of your personal data outside these regions is carried out with appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms recognized under GDPR.

By engaging with our services, you acknowledge that your information may be transferred to and processed in China, where data protection laws may differ from those in your country.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites, trade platforms (such as Alibaba or Made-in-China), or social media channels. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are intended exclusively for business-to-business (B2B) use and are directed at adults operating in a professional capacity. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our team: